Policies

Policies

As a member of our CSA, we ask that you:

- Please read our FAQ info 
- Pick up your produce during the scheduled hours for your site. Refer to your drop off location for more info.  
- Be respectful of pick-up sites. If you have any issues please consult the CSA manager and NOT the business staff. 

- If you wish to reschedule a delivery, log into your account and enter your holds or consult the CSA manager for assistance. 

- Read our weekly newsletter and emails so we can communicate with you!

Refunds

We are unable to offer refunds but will gladly pause your CSA to extend your credits into the future or donate your share. 

We will offer refunds in emergency situations. Contact the CSA for a case-by-case evaluation.

Cancellation

Payment for the farm share is not refundable. If you need to cancel partway through the season, please email or call us, and we will issue you a credit renewable for a future farm share. 

Sign-up

When you sign up for our farm share through CSAware, you create a member account that can be used to update your share preferences, order add-ons, change your payment information, and put your share on hold.

Communications

We will do most of our communication via email. Our CSA manager- Anita Kennedy will do most of the communication. By joining the farm share, you are agreeing to read emails from us in a timely manner so that you can get important farm share information and reminders. Please add us to your contacts (anita@hawrivermushrooms.com) to be sure emails don't end up in your promotions tab.

You can also opt into the text message system for texts on drop offs and last-minute issues- mainly weather related. 

 Privacy

We never sell, rent or give out your email, contact information, or financial information.

Share Pickup

When you arrive at your pickup location, please only remove items labeled for you. If you think there is a mistake with your share please contact the CSA manager. Calls and text are fine so we can address it ASAP. 

Do you have more questions?

Please visit our FAQs or contact our CSA manager, Anita Kennedy at 859-779-0347 or by email at anita@hawrivermushrooms.com